Bangladesh Telecommunication Regulatory Commission (BTRC) was established under the Bangladesh Telecommunication Act, 2001, (Act no. 18 of 2001) published by the parliament in the Bangladesh Gazette extraordinary in new on April 16, 2001. BTRC started its journey from 31st January 2002 to conduct the activities of the said act. With an initiation of it activates, necessary authority, responsibilities and related concern of the ministry of posts and Telecommunications were vested on to BTRC. According to the Telecommunication act, the Commission is assigned with various responsibilities. Out of those, issuing licenses for establishing, operating, regulating, maintaining telecommunication establishments and providing various telecom services in the country are the major ones.
Bangladesh Telecommunication Act in 2001, all licensing processes such as issuance, renewal, ownership transfer, and cancellation require prior government approval, adding an additional layer of compliance.
In line with its mission to enhance efficiency and transparency, BTRC developed the License Issuance and Management System (LIMS) during the first phase of its digital transformation journey. LIMS introduced features such as electronic application submissions, real time status tracking, secure online payment processing, automated notifications, and access to critical license related information. The system has significantly reduced the administrative burden, minimized costs, reduced time and enhanced service delivery for stakeholders.
The system focuses on enhancing existing functionalities, integrating advanced features, and ensuring robust system maintenance to address the increasing demands of a growing telecom sector providing a seamless user experience, improve operational efficiency, and support the long term vision of digital transformation in line with the Government’s goals.